Services designed for the clinical setting

We are not just another supplier. We are familiar with the software, workflows, and specific requirements of healthcare facilities in Portugal.

24/7 Support & Helpdesk Technical team available by phone, remote access, and on-site—including weekends and holidays.

• Remote resolution in minutes
• In-person sessions in Lisbon, Porto, Faro, and Funchal
• Dedicated account manager
• Monthly incident reports

Cybersecurity for Healthcare Advanced protection against ransomware, phishing, and unauthorized access—with a focus on sensitive clinical data.

• Managed Sophos / Fortinet Firewall
• Endpoint Detection & Response (EDR)
• Encrypted and tested backups
• Disaster Recovery Plan

GDPR Compliance: Auditing, documentation, and technical implementation to ensure compliance with the General Data Protection Regulation in the healthcare sector.

• Clinical data mapping
• Access and Control Policies
• Activity logs
• Support in the event of a CNPD incident

Networks & Infrastructure Design and installation of reliable networks for clinics with multiple medical devices, reception areas, and examination rooms.

• Ubiquiti Wi-Fi with full coverage
• Network segmentation (VLAN)
• Internet access redundancy
• Secure VPN for remote access

Server and Cloud Management Proactive management of on-premises servers and cloud environments—ensuring that data is always available and secure.

• Managed Dell and HPE servers
• VMware / Hyper-V Virtualization
• Microsoft 365 and Azure
• Monitoring and automatic alerts

Equipment & Renovation: Consulting, procurement, and installation of hardware with a focus on the lifecycle of the clinic’s IT assets.

• IT Infrastructure Audit
• Phased replacement plan
• Computers, tablets, and printers
• Complete installation and setup

COMPLIANCE

Patient data protected by design

Clinics process health data—the most sensitive category under the GDPR. DataRoad implements the technical and organizational controls required by law and industry best practices.

Don’t leave compliance to chance. Our team will guide you through the initial audit, the implementation of measures, and ongoing compliance—without the need for external consultants.

Compliance checklist for clinics:

✓ Clinical data encryption — Disks, backups, and communications encrypted with AES-256
✓ Role-based access control — Each employee accesses only what they need
✓ Tested and verified backups — Daily backups with monthly restore testing 
✓ Multi-factor authentication (MFA) — Second factor required for external access

TESTIMONIALS

Clinics that rely on DataRoad

We work with healthcare facilities of various sizes and specialties. These are the actual results.

“Since DataRoad took over support, we haven’t had a single system outage during patient visits. The team resolves everything remotely, often before we even realize there’s a problem.” Lambert Clinic — General and Family Medicine, Lisbon

“DataRoad helped us set up our entire data protection framework in compliance with the GDPR. Now we have peace of mind knowing that our patients’ data is secure.” Clínica Mulher — Women’s Health, Lisbon

IT UNLIMITED

All-inclusive. Fixed cost. No surprises.

A single monthly fee covers all support, monitoring, and maintenance. No overtime, no charged calls, no lock-in.

IT Unlimited for Clinics (No Contract)

• Unlimited support 24 hours a day, 7 days a week
• Remote helpdesk with priority access
• In-person session included
• Proactive system monitoring
• Backup management and monthly verification
• Security Updates and Patches Management
• Managed antivirus and firewall
• Dedicated account manager for the clinic
• Monthly System Status Report
• Ongoing GDPR Consulting

PRACTICAL CASES

What we did in real-world clinics

We don’t sell promises. We sell concrete results. Here’s what we’ve done for the clinics we work with.

Lambert Clinic — Lisbon Operational stability and ongoing support

Lambert Clinic provides general and family medical care and needed an IT partner that could respond quickly—not one that would open a ticket and make them wait 48 hours. When we took over support, we started with a comprehensive audit of the infrastructure: servers, network, workstations, and backup policies.

We identified critical pain points, implemented proactive monitoring, and established an incident response plan. The results were immediate: the clinical team no longer experienced unplanned system outages during patient visits. When a problem arises, it is resolved remotely before it impacts operations—or on-site the same day.

The IT Unlimited model has given management complete budget predictability: a fixed monthly fee covers everything, with no surprises at the end of the month.

Women's Clinic — Lisbon Data Protection and GDPR Compliance

Clínica Mulher specializes in women’s health and processes highly sensitive clinical data. Management was aware of the responsibility this entails under the GDPR, but lacked the internal technical resources to ensure compliance.

We worked on two fronts simultaneously. On the technical front, we implemented disk encryption and backups, role-based access control, multi-factor authentication for external access, and audit logs. On the documentation front, we prepared the record of processing activities, the data protection impact assessment, and the incident response plan required by the CNPD.

The result was a clinic with documented compliance, technically secure systems, and management that had the peace of mind of knowing exactly what happens to its patients’ data.

Services designed for the clinical setting

We are not a run-of-the-mill IT provider that simply adapts a standard solution to the healthcare sector. Over the years, we have developed a suite of services specifically designed to address the challenges faced by clinics, medical practices, and medical centers.

24/7 Support & Helpdesk The DataRoad team is available by phone, remote access, and in person—including weekends and holidays. When the appointment scheduling system doesn’t start up in the morning or the receipt printer fails in the middle of an appointment, there’s someone on the other end to help. For critical situations, our remote response time is less than one hour. For in-person service calls in Lisbon, Porto, Faro, and Funchal, we’ll be there the same day.

Each clinic has a dedicated account manager who is familiar with the infrastructure and the team. You don’t have to start every call by explaining what you have set up.

• Remote resolution in less than an hour for critical situations
• Same-day in-person service in Lisbon, Porto, Faro, and Funchal
• Dedicated account manager with knowledge of the clinic
• Monthly report on incidents, resolution times, and system status

Cybersecurity for Healthcare Clinics are frequent targets of cyberattacks precisely because healthcare data is highly valuable and because many facilities still operate with insufficient security measures. We implement a comprehensive security layer: managed firewall (Sophos or Fortinet), endpoint protection with threat detection and response (EDR), email filtering, and encrypted backups with monthly restore testing.

Most importantly: we’ve developed an incident response plan tailored to the clinic. If the worst happens, the team knows exactly what to do and who to contact—and we’re right there with them.