What Is Included in the Service

✦ Automatic and Continuous Backup

Backups tailored to your organization’s needs—run as often as your business requires, without manual intervention. Files, databases, systems, applications, and cloud environments are all protected in an integrated and transparent manner.

✦ The 3-2-1 Strategy: The Golden Rule of Data Protection

We have implemented the most widely recommended backup strategy worldwide: three copies of your data, stored on two different media, with one offsite location. This ensures that even in the worst-case scenario—hardware failure, a fire at the facility, or an attack on the local network—your data will always be recoverable.

✦ Redundant and Geolocated Storage

Your data is replicated across multiple locations—on-premises, in the cloud, or in a hybrid environment—eliminating any single point of failure. We work with leading European cloud infrastructures, ensuring data sovereignty and compliance with Portuguese and European legislation.

✦ End-to-end encryption

All information is encrypted in transit and at rest using military-grade security standards. Your data reaches its destination securely and is accessible only to authorized personnel—ensuring not only security but also compliance with the GDPR and Decree-Law No. 28/2019 of the Ministry of Finance, which requires the storage of backup copies off-site.

✦ Active Monitoring 24 Hours a Day, 7 Days a Week

Our team monitors backup jobs in real time, every day of the year. When something goes wrong—and sometimes it does—DataRoad takes immediate action, before the customer even notices the problem. We don’t wait for you to call us. We anticipate.

✦ Regular Progress Tests

A backup without testing is a false sense of security. We perform periodic restore tests to verify that your data is intact and that the recovery process works exactly as intended. You’ll receive regular reports confirming the status of your backups and the results of the tests performed.

✦ Contractually Agreed RTO and RPO

We work with the client to define recovery time objectives (RTO—how long it takes for business operations to resume) and recovery point objectives (RPO—the maximum amount of data that can be lost). These commitments are set out in the contract and are met. They are not promises—they are obligations.

✦ Security for Cloud Environments and Microsoft 365

Many companies assume that data in Microsoft 365, Google Workspace, or other cloud services is automatically protected. It isn’t. The responsibility for protecting that data lies with the customer. DataRoad provides dedicated backup for cloud environments, including Exchange Online, SharePoint, Teams, OneDrive, and other critical services.

✦ Rapid Recovery in the Event of an Incident

When an outage occurs, every minute counts. Our team is ready to act quickly to restore systems, data, and applications—minimizing downtime and the impact on your business.

Solutions Tailored to Your Industry

DataRoad is not a one-size-fits-all solution. We have in-depth knowledge of the industries we serve and design each backup strategy to meet the specific needs of every client.

Hospitality and Tourism Reservation data, property management systems (PMS), customer information, billing—if a restaurant or hotel is forced to shut down due to data loss during a peak weekend, it means immediate financial loss and damage to its reputation. We guarantee maximum uptime and ultra-fast recovery.

Healthcare and Clinics Clinical data is among the most sensitive data that exists. GDPR compliance is mandatory, confidentiality is non-negotiable, and service continuity is critical. DataRoad implements certified solutions for the healthcare sector, with levels of protection and auditing that meet all regulatory requirements.

Education E-learning platforms, student data, academic management systems—DataRoad protects the infrastructure of educational institutions with scalable, easy-to-manage solutions.

International and Multi-Site Organizations Companies with operations in multiple countries or locations need a centralized yet flexible backup strategy. We manage complex multi-site environments, ensuring full visibility and consistent data protection across the entire organization.

Public Sector Strict compliance with legal requirements for the protection of public data, including audit reports and defined SLAs for public agencies.

Why DataRoad and Not Another Company?

There are many companies that sell backup solutions. DataRoad stands out for three key reasons.

1. Nationwide Presence With teams in Lisbon, Porto, Faro, Funchal, and Évora, DataRoad combines the capabilities of a national technology partner with the proximity of a local provider. When you need us, we’re right there. We’re not just a phone number at some call center.

2. Full Responsibility We don’t just install the software and walk away. We manage, monitor, test, and respond. If something goes wrong, it’s our problem—we don’t leave the customer to figure out what happened on their own.

3. No Surprises Everything is clearly defined in the contract: what’s included, the SLAs, response times, recovery tests, and regular reports. You know exactly what you’re paying for and what to expect.

Questions You Should Ask Today

Before continuing, please answer these questions honestly:

Do you know when your data was last backed up? Has anyone tested whether that backup is recoverable? Is your Microsoft 365 data protected? Do you know how long it would take to recover everything in the event of a disaster? Do you comply with Decree-Law No. 28/2019 by maintaining offsite backups?

If you answered “I don’t know” to any of these questions— it’s time to take action.

Get started today. No obligation.

DataRoad offers a free assessment of your current backup strategy. In less than an hour, our team will analyze the current state of your data protection and provide you with a report detailing the gaps identified and recommendations for addressing them.

No strings attached. No fine print. Just clarity on whether your data is truly protected—or not.