IP PBX Telephone System for Businesses in Portugal
VoIP and Business Communications

Your Company Still Pays a Fortune in Telecoms. There is a Better Alternative.

If your company still uses an ageing analogue or ISDN telephone system, pays standard rates for mobile calls, struggles to connect multiple offices into a single voice system, or cannot provide field sales reps with a company extension number on their mobile phones—you are wasting money and productivity every month.

VoIP technology and IP PBX systems have completely changed the way businesses communicate. Today it is possible to have a complete business telephone system — with all the features of a professional system — at a fixed and predictable monthly cost, independent of the telecommunications operator, accessible from anywhere in the world and scalable without additional hardware costs.

DataRoad designs, installs, configures and maintains IP PBX telephone systems for businesses in Portugal — bespoke solutions tailored to each organisation, ranging from offices with 5 users to companies with multiple headquarters across various cities or countries.

What is an IP PBX System and Why Your Business Needs One

An IP PBX (Internet Protocol Private Branch Exchange) system manages all your company's voice communications—internal calls between extensions, incoming and outgoing external calls, transfers, call queues, auto-attendants, call recording and much more—using your premises' existing network and internet infrastructure instead of dedicated analogue telephone lines.

The fundamental difference compared to a traditional exchange is simple: an IP PBX exchange turns voice into data and transmits it over the internet — the same path that email, files and Microsoft Teams already travel. This means you do not need dedicated physical lines for each call, you can have extensions anywhere in the world where there is an internet connection, and telecommunications costs drop significantly — especially for mobile and international calls.

A modern IP PBX system offers:

Unlimited extensions at no additional cost per extension — each team member has their own internal number, regardless of whether they are in the office, at home or travelling.

Professional automated switchboard — voice menus, music-on-hold, out-of-hours messages and intelligent call routing by department or time.

Call recording — for training, quality of service, legal protection and compliance with regulatory requirements.

Free conference calls — virtual conference rooms for meetings with multiple internal and external participants.

CRM and business software integration — automatic customer identification on calls, call logging in the CRM and click-to-call from the management software.

Total mobility — field workers, remote workers or travellers with the same company extension number on their mobile phone, transparent to the caller.

DataRoad IP PBX Solutions — On-Premise, Cloud or Hybrid

DataRoad implements IP PBX telephone systems in three distinct models, adapted to the profile and needs of each company:

Central IP PBX Local — Server on Your Premises

For businesses that prefer to maintain total control of their communications infrastructure on their premises, DataRoad installs and configures a dedicated IP PBX server — physical or virtualised — with the entire call management platform, configuration data and recordings stored locally.

Advantages of the local model: total data control, independence from an internet connection for internal calls, maximum performance on high-utilisation networks and total customisation without cloud platform limitations.

DataRoad recommends this model for businesses with high confidentiality requirements — law firms, financial institutions, clinics — or for organisations with a robust IT infrastructure that intend to keep all communications within the internal network perimeter.

Cloud Central IP PBX — Total Management Without Local Infrastructure

For companies that prefer to delegate their entire communications infrastructure and benefit from immediate access to the latest features without investing in hardware, DataRoad implements and manages cloud IP PBX systems — with the platform hosted in datacentres with high availability and total redundancy.

The cloud model eliminates the need for a local server, reduces initial investment costs and ensures that the switchboard is always up to date and available — even in the event of a failure at the company's physical premises. It is the ideal choice for startups, fast-growing companies and organisations with multiple dispersed locations.

Hybrid Solution — The Best of Both Worlds

For companies with a head office and regional or remote branches, DataRoad implements hybrid architectures — a main local server at the headquarters, with cloud extensions for remote offices and teleworking staff. A single unified voice system, centrally managed, regardless of where each user is located.

This was the exact model that DataRoad implemented for the NewHotel Software — installation of two IP PBX systems, one on-premises and the other in the Microsoft Azure cloud, for the offices in Lisbon, Braga, Faro and Funchal. Four locations, a single voice system, centralised management and dramatically reduced telecommunication costs compared to the previous solution.

Features Included in the DataRoad IP PBX Switchboard

Automated Attendant (IVR) Automatic call-handling system with configurable voice menus — “Press 1 for Sales, Press 2 for Support, Press 3 for Administration” — with intelligent routing by time, department or availability. Out-of-hours, holiday and special period messages configured in advance.

Call Groups and Queues Automatic call distribution between group members — simultaneous, sequential or round-robin ring — with professional queues, custom hold music and estimated wait time. Never miss another customer call.

Extensions on Any Device Each employee can have their extension on their desk IP phone, on their computer via a softphone, on their mobile phone via a mobile app, or on all of them simultaneously. Whoever calls the extension does not know — nor do they need to know — whether the employee is in the office, at home, or in a meeting outside the company.

Transfers and Conferences Call transfer between extensions with or without prior consultation, call parking, multi-party telephone conferences with internal and external participants — all the features of a professional business PBX, included as standard.

Call Recording Automatic or manual call recording, with local or cloud storage and access via a web portal. Essential for companies with quality of service requirements, sales team training, legal protection in regulated sectors or compliance obligations.

Detailed Reports and Statistics Comprehensive call reports — duration, origin, destination, time, handling time, missed calls and answer rate — with real-time dashboards and export for analysis. Data that allows you to optimise the management of customer service teams and identify peak demand.

Virtual Fax Reception and sending of faxes via email — no physical fax machine, no dedicated line, with a digital archive of all received and sent documents. Faxes arrive as PDFs in the recipient's email and are sent from the computer.

Integration with Microsoft Teams and Softphones Integration of the IP PBX system with Microsoft Teams — employees make and receive external calls directly within Teams, with all the features of the phone system available in the interface they already use daily. Support for softphones for Windows, macOS, iOS, and Android.

GSM Gateway for Mobile Phone Calls For companies with a high volume of calls to mobile networks, DataRoad implements GSM gateways — devices that integrate SIM cards into the IP PBX phone system and automatically route mobile calls through those cards, at the cost of the mobile operator's plan instead of VoIP-to-mobile rates. Significant savings for companies with field sales teams.

IP Phones and Compatible Equipment

DataRoad supplies and configures a full range of IP telephony equipment, fully integrated with the installed switchboard:

Executive IP Phones Professional IP phones from Yealink, Grandstream and Cisco brands — featuring colour screens, HD audio quality, programmable function keys and support for multiple simultaneous lines. Available in entry-level, mid-range and premium ranges, suitable for every user profile — receptionist, sales representative, executive or meeting room.

Wireless IP Phones (DECT) For environments where mobility within the premises is essential — warehouses, clinics, hotels, restaurants — DataRoad installs IP DECT telephony systems with full on-site coverage and wireless handsets that behave as full extensions of the switchboard.

Softphones for Computer and Mobile Applications for Windows, macOS, iOS and Android that turn any computer or mobile phone into a complete extension of the IP PBX phone system — with all features available, including transfers, conferences and presence. Ideal for remote workers and field sales teams.

Professional Headsets Headsets certified for use with softphones and IP phones — from the Jabra, Plantronics and EPOS brands — for customer service teams, contact centres and intensive telephony users.

Cost Reduction — How Much You Can Save with an IP PBX System

The cost that rarely appears in the budget

Comparing telephone systems by equipment price almost always leads to the wrong decision. What determines the three- and five-year cost are the extension licences, the terminals and — above all — the network that has to support them.

A non-PoE switch or cabling that doesn't reach the workstations turns a simple project into a half-finished building site.

The adoption of an IP PBX system has a direct and measurable impact on any company's telecommunications bill. Figures vary according to the usage profile, but typical results are:

Internal calls between extensions: zero cost. Calls between offices of the same company, between remote workers and to mobile extensions — all free of charge, regardless of distance. A company with offices in Lisbon and Porto that currently pays for calls between the two headquarters completely eliminates this cost.

International calls: reduced from 60% to 80%. VoIP rates for international destinations are significantly lower than those of traditional Portuguese operators — especially for destinations outside Europe where companies with international operations incur high costs.

Scalability without hardware costs. Adding a new extension to an IP PBX system is a software configuration — it does not involve purchasing additional hardware, installing new lines or costly technical intervention. A company that grows from 20 to 50 employees does not have to replace the switchboard.

Cancellation of maintenance contracts for old central systems. Muitas empresas pagam contratos anuais de manutenção a fabricantes de centrais analógicas ou ISDN que já não têm suporte ativo. A migração para IP PBX elimina estes contratos e substitui-os por uma solução moderna com suporte incluído.

Projetos Reais de Central IP PBX — DataRoad

NewHotel Software — Lisboa, Braga, Faro e Funchal

A DataRoad foi escolhida pela NewHotel Software — empresa de software de gestão hoteleira com escritórios em quatro cidades portuguesas — para a instalação e configuração de dois sistemas IP PBX: uma central local e uma central cloud em Microsoft Azure. O projeto incluiu portabilidade de todos os números existentes, configuração de extensões em todas as localizações, integração entre as duas centrais e formação das equipas. O resultado foi um único sistema de voz para toda a empresa, com chamadas internas gratuitas entre Lisboa, Braga, Faro e Funchal, e uma redução significativa dos custos de telecomunicações mensais.

Empresa com Escritórios em Lisboa e Porto — Central Unificada

Empresa de serviços profissionais com equipas em Lisboa e Porto que operava com dois sistemas telefónicos completamente independentes — sem transferência de chamadas entre sedes, sem extensões partilhadas e com custos duplicados de telecomunicações. A DataRoad implementou uma central IP PBX unificada com extensões em ambas as localizações, atendimento automático central com encaminhamento por departamento, gravação de chamadas para efeitos de compliance e gateway GSM para chamadas para telemóvel. Poupança de 45% na fatura mensal de telecomunicações no primeiro ano.

Grupo Hoteleiro — Sistema de Voz para Múltiplas Unidades

Instalação de sistema de telefonia IP PBX em rede hoteleira com múltiplas unidades, integrado com o sistema de gestão hoteleira (PMS) — com identificação automática de hóspedes em chamada, faturação de chamadas por quarto, wake-up calls automáticos e sistema de mensagens internas. Uma solução que substituiu centrais analógicas obsoletas em cada hotel por um sistema moderno, gerido centralmente pela DataRoad.

Instalação, Configuração e Suporte — O Que a DataRoad Garante

Análise e Projeto Personalizados

Antes de qualquer instalação, a DataRoad realiza uma análise detalhada das necessidades de comunicação da empresa — número de utilizadores, perfil de utilização, volume de chamadas por destino, integrações necessárias com software existente e requisitos específicos de cada departamento. O projeto é apresentado ao cliente com todas as especificações técnicas e funcionais antes do início da implementação.

Portabilidade de Números Existentes

A migração para VoIP não implica mudar os números de telefone da empresa. A DataRoad trata de todo o processo de portabilidade — transferência dos números existentes para o novo operador VoIP, sem interrupção do serviço durante a transição e com total transparência para clientes e parceiros.

Instalação e Configuração Completa

Instalação do servidor IP PBX — local ou cloud — configuração de todas as extensões, grupos de chamadas, pré-atendimento, gravação e integrações. Configuração e aprovisionamento de todos os telefones IP e softphones. Testes completos de todas as funcionalidades antes da entrada em produção.

Formação das Equipas

Formação prática para os utilizadores finais — como utilizar o telefone IP, como transferir chamadas, como aceder ao voicemail, como utilizar o softphone no telemóvel — e formação aprofundada para o administrador interno responsável pela gestão do sistema.

Suporte e Manutenção Contínuos

A DataRoad não desaparece após a instalação. Com o contrato de suporte IT Unlimited, a central IP PBX está incluída na gestão total da infraestrutura IT — com monitorização 24/7, atualizações de segurança, adição de extensões, alterações de configuração e suporte a utilizadores sem custos adicionais.

Porquê Escolher a DataRoad para a Central Telefónica da Sua Empresa

Experiência comprovada em múltiplos setores. A DataRoad instalou e mantém sistemas IP PBX em empresas de tecnologia, escritórios de serviços profissionais, grupos hoteleiros, clínicas médicas e multinacionais com presença em Portugal — cada um com requisitos específicos que a DataRoad conhece e sabe resolver.

Solução independente do operador. A DataRoad não está amarrada a nenhum operador de telecomunicações — escolhemos o provedor VoIP que oferece as melhores condições para o perfil de utilização de cada cliente, e podemos migrar de operador sem substituir a central.

Integração total com a infraestrutura IT existente. A central IP PBX não é um sistema isolado — é integrada com a rede informática, a firewall, o Microsoft 365, o CRM e todos os sistemas que a empresa já utiliza. A DataRoad garante esta integração porque gere toda a infraestrutura IT do cliente.

Sem contratos de fidelização. O serviço de suporte e gestão da central IP PBX pode ser cancelado a qualquer momento. Ficamos porque merecemos ficar — não porque existe um contrato que o obriga a ficar.

Um único interlocutor para tudo. Rede informática, segurança, servidores, postos de trabalho e central telefónica — tudo gerido pela DataRoad. Quando há um problema que envolve a intersecção entre a rede e a telefonia — o que acontece com frequência — não há apontamento de dedos entre fornecedores diferentes. Há uma equipa que resolve.

A Sua Empresa Está Pronta para Mudar?

A migração de uma central telefónica tradicional para IP PBX é mais simples do que parece — e os benefícios são imediatos. A DataRoad trata de tudo: análise, projeto, portabilidade de números, instalação, formação e suporte contínuo.

O primeiro passo é uma reunião de análise gratuita — sem compromisso — onde avaliamos a situação atual da sua empresa e apresentamos uma proposta concreta com estimativa de poupança nos custos de telecomunicações.

☎ 211 459 950 (call to a national landline)  ✉ sales@dataroad.pt Solicitar análise gratuita →

Frequently Asked Questions