24/7 IT Support for Businesses in Lisbon
When your operation cannot stop, DataRoad responds. Helpdesk, immediate remote support and on-site technicians throughout Greater Lisbon — with guaranteed response times backed by SLAs, a fixed monthly fee and no lock-in contract.
Support that resolves first time and on time
Helpdesk and remote support
Telephone support, email and secure remote access. Most requests are resolved in minutes, without waiting for call-outs.
On-site intervention
DataRoad technicians throughout Greater Lisbon for everything that cannot be resolved remotely — workstations, servers, networks and printing.
Server management
Maintenance of physical and virtual servers, Microsoft 365, email, shares and permissions, with controlled updates.
Managed cybersecurity
Antivirus/EDR, firewall, filtering and best practices aligned with NIS2 to reduce the risk of ransomware and phishing.
Backups
Automatic and tested backups, with a recovery plan to get back to work after any incident.
24/7 Monitoring
We monitor your systems and act before the fault affects you. Fewer surprises, more uptime.
Why DataRoad?
Written SLA
Agreed and met response and resolution times, not verbal promises.
Estimated cost
Fixed monthly fee. You always know how much you pay, with no surprise bills.
No loyalty scheme
We stay because we are good, not because of a contract.
Dedicated team
Engineers who know your infrastructure, not an anonymous call centre.
Proactivity
We prevent rather than patch up. Fewer incidents and less downtime.
Proximity in Lisbon
We are close by. When it is necessary to go to the site, we go quickly.
How we work
Diagnosis
We analysed your infrastructure, risks and priorities — with no obligation.
Clear proposal
We offer tailored retainers and SLAs, with defined scope and costs.
Onboarding
Inventory, access control, monitoring and documentation of your network.
Ongoing support
Helpdesk, interventions and reports — continuous improvement every month.
Where we operate in Lisbon
Frequently Asked Questions
Is the support really 24/7?
Yes, we provide continuous coverage with an SLA, including out-of-hours and weekends for the plans that require it. The service level is defined in the proposal according to the criticality of your operation.
How much does IT support cost for my business?
We work on a fixed monthly retainer, calculated according to the number of workstations, servers and the desired SLA. You can request a free, no-obligation quote — we present a clear and predictable price.
Do you travel to the location in Lisbon?
Yes, we have technicians for the whole of Greater Lisbon. Most requests are resolved via remote access in minutes; when necessary, we visit the site within the agreed time.
Is there a minimum term contract?
No, DataRoad does not require a tie-in period. We keep our clients through the quality of our service and trust, not by contract.
Can you take over the support for a company that already has another supplier?
Yes. We carry out a planned transition, with inventory and documentation, to take over your infrastructure with no interruption to service.
Need reliable IT support in Lisbon?
Request a free quote. We respond quickly and with a clear plan.