DataRoad is a Portuguese managed IT services company—an MSP (Managed Service Provider)—headquartered in Alfragide, Lisbon, with an active presence in Porto, Faro, Funchal, Évora, Setúbal, and Beja. Since 2015, it has ensured the smooth operation of IT infrastructures for businesses that cannot afford downtime: hotels, clinics, embassies, universities, multinational corporations, and demanding SMEs.
This article brings together, in one place, all the IT services for businesses that DataRoad provides—from unlimited IT support to structured networks, from cybersecurity to managed backups, from the cloud to IP telephony. If you’re looking for a technology partner that will treat your infrastructure as if it were its own, this is the place to start.
DataRoad by the numbers: over 11 years of experience, 268+ companies supported, 132+ IT projects, 99.9% guaranteed uptime, 12+ embassies, 20+ hotels, 15+ IT certifications, and clients in more than 10 countries. Ranked among the TOP 5% of Portugal’s Best SMEs and with a 5★ rating on Google.
The IT Unlimited Model: The Third Way in IT Support
The IT support market used to offer only two options: hiring an in-house IT department—which is expensive and difficult to keep up to date—or paying an outside company by the hour, with unpredictable bills and technicians who never fully understand your environment. DataRoad has created a third option.
With the IT Unlimited service, your company gets access to comprehensive, unlimited IT support for a fixed monthly fee—with no hourly limits, no travel costs, and no long-term contracts. A simple, transparent, and proactive model: we handle the IT, you handle the business.
As an MSP, DataRoad provides comprehensive management of IT infrastructure, including preventive and corrective maintenance, ongoing updates, proactive 24/7 monitoring, incident resolution, performance optimization, and immediate SLA response times. There are solutions tailored to specific industries, such as IT Unlimited for Hotels and IT Unlimited for Medical Clinics.
“Your IT department—without the costs of having one.” On-site, remote, and phone support, continuous monitoring, and a team that knows your infrastructure inside and out.
Others talk. DataRoad delivers.
In the world of enterprise IT, it’s easy to build a reputation based on awards, books, and theory. What’s difficult is keeping a hotel’s network running without a single outage during peak season, migrating a clinic’s infrastructure without interrupting patient appointments, or ensuring that an embassy has secure and uninterrupted access to its systems anywhere in the world.
DataRoad isn’t measured by slides or speeches. It’s measured by its track record: more than 132 IT projects completed, more than 268 companies supported, and 99.9% guaranteed uptime. It’s measured by the trust of internationally renowned clients—embassies, multinational corporations, hotels, universities, and clinics operating in more than ten countries that cannot tolerate failures.
We don’t have a trophy case to show off. We have infrastructure up and running right now, in Portugal and abroad, for organizations that can’t afford to stop.
Because, in the end, the only proof that matters is this: your technology working, no excuses.
We do IT right.
All of DataRoad's IT services
DataRoad's offerings cover the entire lifecycle of an enterprise infrastructure—from design and installation to day-to-day management and security. Learn more about each area in detail.
1. Help Desk and User Support
DataRoad’s help desk and service desk function as your company’s IT department, available to all employees. Unlimited support—on-site, remote, and by phone—with immediate resolution and no backlog of tickets. Support for Windows and macOS environments, workstations, servers, and business applications.
2. 24/7 Monitoring and Alarms
Proactive monitoring 24 hours a day, 365 days a year detects problems before they affect operations. Real-time alerts on servers, networks, Internet access, and critical equipment, with regular reporting and preventive measures to ensure continuous availability and stability.
3. Cybersecurity, Firewalls, and Remote Access
Cybersecurity is taken seriously: next-generation firewalls (Sophos, Fortinet, Palo Alto, pfSense), managed antivirus, email filtering, access policies, and protection against threats such as phishing and ransomware. Implementation of VPNs for remote work, network segmentation, internet redundancy, and protection for servers and workstations.
4. Managed Backups and Disaster Recovery
DataRoad sets up and manages automated backup solutions, including regular restore tests and business continuity plans. We back up servers, workstations, and critical data, ensuring that your company can recover quickly from any failure, human error, or attack.
5. Structured Networks and Computer Cabling
Design, installation, and certification of structured networks by qualified technicians. Professional cabling, organized racks, managed switching, and infrastructure ready for growth—every connection certified to ensure long-term performance and reliability.
6. Enterprise Wireless Networks (Wi-Fi 6 and Wi-Fi 7)
Implementation of high-performance wireless networks using Wi-Fi 6 and Wi-Fi 7 technology, designed with coverage surveys and seamless roaming. Robust enterprise solutions—including deployments ranging from dozens to over a hundred access points—for hotels, clinics, offices, and public buildings.
7. Apple Managed Services for Business
As a member of the Apple Consultants Network, DataRoad provides Apple managed services to companies with macOS, iPhone, and iPad fleets: centralized device management (MDM), configuration, security, and specialized support, integrating the Apple ecosystem with the rest of the corporate infrastructure.
8. Office 365 and Cloud Solutions
Migration, configuration, and management of Microsoft 365, Google Workspace, and cloud solutions. Secure business email, data synchronization and replication, file sharing, and tools for collaboration and remote work, with security and business continuity guaranteed.
9. IP Telephone System (IP PBX / VoIP)
VoIP communication solutions: custom IP PBX systems that reduce costs, integrate fixed and mobile extensions, and scale with your team’s growth and mobility.
10. Office Relocation and Network Installation
Are you moving to a new location or expanding? DataRoad handles the complete setup of the IT infrastructure at the new location—cabling, networking, Wi-Fi, servers, and workstations—with meticulous planning to ensure the move proceeds without any disruption to operations.
11. Video Surveillance and Corporate CCTV
Design and installation of IP video surveillance systems integrated into the corporate network, featuring high-resolution cameras and centralized management—often included in comprehensive infrastructure projects for hotels and corporate buildings.
12. IT Consulting and Project Management
Support for technology-related decision-making: needs assessment, equipment sizing, infrastructure upgrades, and solution integration. Specialized and certified expertise to align technology with business objectives.
Partners and certifications that elevate your infrastructure
DataRoad works closely with the market’s technology leaders and maintains a team of certified professionals. Among the partners and technologies it works with are the Apple Consultants Network, Ubiquiti (UniFi Certified Partner), Microsoft, Cisco, Fortinet, Sophos, Palo Alto, Dell, HPE, Lenovo, VMware, MikroTik, Aruba, Acronis, Bitdefender, ESET, Synology, pfSense/Netgate, AWS, and Microsoft Azure. We’re not just a generic help desk—we’re the IT department your company needs, with certified technicians on the ground.
Response Times (SLA) You Can Count On
Every IT Unlimited contract includes clear service levels, with priorities defined based on business impact:
- Critical (system down): response within 1 hour (immediate response)
- High (users without access): response in less than 2 hours
- Medium (partial issue): response in less than 4 hours
- Low (improvement request): response in less than 8 hours
National and international coverage
Strategically headquartered in Alfragide, Lisbon, DataRoad is actively operating in Lisbon, Setúbal, Porto, Évora, Beja, Faro, and Funchal, and has expanded its presence to Spain and the international market. Under its IT Unlimited contracts, it also provides support to clients with operations in the United Kingdom, the United States, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece, and Hong Kong—strengthening its ability to manage distributed infrastructure on a global scale.
Why do companies choose DataRoad, and why do international companies choose DataRoad?
Hotels, clinics, embassies, universities, and leading multinational companies trust DataRoad because they demand zero tolerance for failures. Each solution is tailored to the client’s business—because an undersized network or a misconfigured firewall isn’t just an inconvenience; it’s a real risk.
While others make promises, DataRoad guarantees: immediate response, 24/7 monitoring, and operational continuity—no excuses.
- Fixed and predictable cost — no surprises on your bill, no travel expenses.
- No loyalty program—customers stay because the service is good, not because they're bound by a contract.
- A certified team that knows your environment as if it were its own.
- Proactivity — we solve problems before they affect the business.
Frequently Asked Questions
What is DataRoad’s IT Unlimited service? It’s a fixed-cost monthly IT support contract with unlimited hours, on-site visits included, and no minimum contract term. It includes a help desk, 24/7 monitoring, hardware maintenance, network management, and security—all for a single, predictable price.
Does DataRoad work with companies outside of Lisbon? Yes. In addition to its headquarters in Alfragide, DataRoad operates in Porto, Faro, Funchal, Évora, Setúbal, and Beja, and supports clients with operations in more than ten countries through its IT Unlimited contracts.
What types of companies does DataRoad support? Hotels, clinics, embassies, universities, multinational corporations, and demanding SMEs—organizations that cannot afford IT downtime and that value a premium IT partner.
Does DataRoad only provide support, or does it also handle projects from the ground up? Both. In addition to managed support, DataRoad carries out complete infrastructure projects: structured networks, WiFi 6/7 wireless networks, firewalls, video surveillance, cloud solutions, and office relocations—from design to ongoing management.
Is DataRoad certified? Yes. It is a member of the Apple Consultants Network and a Ubiquiti Certified Partner, with a team certified in Microsoft, Cisco, Fortinet, Sophos, Dell, VMware, and other technologies. It has also been recognized as one of the top 5% of the best SMEs in Portugal.
Contact DataRoad
IT support, network installation, cybersecurity, office relocation, or just a second opinion on your IT infrastructure—request a quote, and a specialized technician will contact you the same day.
Phone: 211 459 950 (call to a domestic landline) Email: sales@dataroad.pt Address: Avenida dos Moinhos No. 12 B, 2610-119 Alfragide, Quinta Grande, Portugal
DataRoad IT Services and Consulting — We do IT right.
