{"id":5379,"date":"2019-10-20T14:03:05","date_gmt":"2019-10-20T14:03:05","guid":{"rendered":"https:\/\/www.dataroad-it.com\/?p=5379"},"modified":"2026-08-20T15:39:28","modified_gmt":"2026-08-20T15:39:28","slug":"it-support-for-businesses-4","status":"publish","type":"post","link":"https:\/\/www.dataroad-it.com\/en\/it-unlimited-servicos-informatica\/apoio-informatico-empresas\/","title":{"rendered":"Ares Capital: ongoing IT support \u2013 IT Unlimited"},"content":{"rendered":"<p><!-- dr-visual --><\/p>\n<p class=\"dr-meta\"><span>5-minute read<\/span><span>DataRoad<\/span><\/p>\n<div class=\"dr-toc\">\n<p class=\"dr-t\">In this article<\/p>\n<ol>\n<li><a href=\"#s-dataroad-eleita-para-garantir-o-servico-mensal-it-\">DataRoad chosen to guarantee the \u201cUnlimited\u201d monthly IT service to Ares...<\/a><\/li>\n<li><a href=\"#s-um-servico-de-it-mensal-pensado-para-zero-preocupa\">A monthly IT service designed for \u201czero worries\u201d<\/a><\/li>\n<li><a href=\"#s-ambito-do-suporte-dataroad-a-ares-capital\">Scope of DataRoad support for Ares Capital<\/a><\/li>\n<li><a href=\"#s-o-que-a-ares-capital-representa-no-mercado\">What Ares Capital represents in the market<\/a><\/li>\n<li><a href=\"#s-porque-o-it-unlimited-faz-sentido-para-empresas-ex\">Why IT Unlimited makes sense for demanding businesses<\/a><\/li>\n<li><a href=\"#s-dataroad-know-how-experiencia-e-certificacoes\">DataRoad: know-how, experience and certifications<\/a><\/li>\n<li><a href=\"#s-beneficios-praticos-para-a-operacao-o-que-muda-no-\">Practical benefits for the operation (what changes on a day-to-day basis)<\/a><\/li>\n<li><a href=\"#s-faq-perguntas-frequentes\">FAQ \u2014 Frequently Asked Questions<\/a><\/li>\n<li><a href=\"#s-quer-zero-preocupacoes-com-informatica-fale-connos\">Want \u201czero worries\u201d about IT? Get in touch with us<\/a><\/li>\n<\/ol>\n<\/div>\n<div class=\"dr-ficha\">\n<p class=\"dr-t\">Project details<\/p>\n<dl>\n<dt>Client<\/dt>\n<dd>Ares Capital<\/dd>\n<dt>Sector<\/dt>\n<dd>Companies and offices<\/dd>\n<dt>Intervention<\/dt>\n<dd>Business wireless networks \u00b7 Firewalls and security \u00b7 Servers and infrastructure \u00b7 Unlimited IT support<\/dd>\n<dt>Year<\/dt>\n<dd>2019<\/dd>\n<\/dl>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-dataroad-eleita-para-garantir-o-servico-mensal-it-\">DataRoad chosen to guarantee the monthly IT \u201cUnlimited\u201d service to Ares Capital<\/h2>\n<p>A <strong>DataRoad<\/strong> she was chosen to ensure the monthly IT support and assistance service <strong>IT \u201cUnlimited\u201d<\/strong> \u00e0 <strong>Ares Capital<\/strong>, as part of a <strong>annual IT support contract<\/strong>. This agreement reinforces DataRoad's commitment to ensuring <strong>business continuity<\/strong>, a <strong>stability<\/strong> and <strong>good working order<\/strong> of their clients' information systems \u2014 with a support model designed for companies that demand <strong>rapid response, predictability and zero interruptions<\/strong>.<\/p>\n<p>With the <strong>IT Unlimited<\/strong>, Ares Capital now has an IT operation monitored continuously, combining <strong>proactive monitoring<\/strong>, <strong>remote support<\/strong>, <strong>alarmism<\/strong>, e <strong>reporting<\/strong> regular, provided by a specialist team.<\/p>\n<hr \/>\n<h2 id=\"s-um-servico-de-it-mensal-pensado-para-zero-preocupa\">A monthly IT service designed for \u201czero worries\u201d<\/h2>\n<p>Today, IT is no longer just \u201csupport\u201d: it is a business pillar. A connectivity failure, server downtime or Wi-Fi instability can result in <strong>loss of productivity<\/strong>, operational delays and security risks.<\/p>\n<p>That is why the model <strong>IT Unlimited<\/strong> by DataRoad was designed to meet two essential needs of businesses:<\/p>\n<ol>\n<li><strong>Keep everything running without stoppages<\/strong> (availability and performance)<\/li>\n<li><strong>Ensure cost predictability<\/strong> with regular monitoring and professional processes<\/li>\n<\/ol>\n<p>This monthly monitoring model focuses on prevention, with rapid intervention when necessary and constant visibility into the state of the systems.<\/p>\n<hr \/>\n<h2 id=\"s-ambito-do-suporte-dataroad-a-ares-capital\">Scope of DataRoad support for Ares Capital<\/h2>\n<p>Under the monthly support contract, DataRoad will provide <strong>IT support and continuous assistance<\/strong> critical areas for daily operation, including:<\/p>\n<ul>\n<li><strong>Workstations and users<\/strong> continuous support and incident resolution<\/li>\n<li><strong>Wireless (Wi-Fi) network and connectivity<\/strong> (stability, coverage and performance)<\/li>\n<li><strong>Printing and peripherals<\/strong> operational support and business continuity<\/li>\n<li><strong>Central servers and services<\/strong> (monitoring, availability and maintenance)<\/li>\n<li><strong>Internet and calls<\/strong> connectivity monitoring and quick resolution<\/li>\n<\/ul>\n<p>This service also includes, <strong>monitoring<\/strong>, <strong>remote support<\/strong>, <strong>alarmism<\/strong> e <strong>reporting<\/strong>, ensuring proactive, indicator-driven management \u2014 rather than a reactive \u201cfire-fighting\u201d approach.<\/p>\n<blockquote><p><strong>DataRoad thanks Ares Capital<\/strong> the trust and preference for our services <strong>IT consultancy<\/strong>, <strong>IT support<\/strong> e <strong>management and maintenance of IT networks<\/strong>.<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<hr \/>\n<h2 id=\"s-o-que-a-ares-capital-representa-no-mercado\">What Ares Capital represents in the market<\/h2>\n<p>A <strong>Ares Capital<\/strong> is recognised for investments and asset recovery in Portugal, including the acquisition of <strong>Evora Shopping<\/strong> (later \u00c9vora Plaza), with the resumption of construction and the intention to complete the project following its acquisition from Novo Banco.<br \/>\nIt is also referred to as an investor with <strong>originating in the Emirate of Dubai<\/strong>, with operations in the real estate sector.<\/p>\n<p>In real estate news, Ares Capital appears associated with the purchase and recovery of assets such as the \u00c9vora Shopping\/\u00c9vora Plaza and the <strong>Roma Water<\/strong>, in Lisbon.<\/p>\n<hr \/>\n<h2 id=\"s-porque-o-it-unlimited-faz-sentido-para-empresas-ex\">Why IT Unlimited makes sense for demanding businesses<\/h2>\n<p>Businesses with dynamic operations and critical needs value a partner that:<\/p>\n<ul>\n<li><strong>Prevent failures before they impact the business<\/strong> monitoring and alarm systems<\/li>\n<li><strong>Reply quickly<\/strong> to reduce downtime<\/li>\n<li><strong>Ensure consistency and method<\/strong> (processes, reporting and documentation)<\/li>\n<li><strong>Bring predictability<\/strong> to cost and planning (monthly contract)<\/li>\n<\/ul>\n<p>With IT Unlimited, support is no longer \u201cwhen there is a problem\u201d and becomes <strong>ongoing management<\/strong> \u2014 with monitoring, metrics and continuous improvement of the IT environment.<\/p>\n<hr \/>\n<h2 id=\"s-dataroad-know-how-experiencia-e-certificacoes\">DataRoad: know-how, experience and certifications<\/h2>\n<p>DataRoad positions itself as a technological partner with <strong>specialised know-how<\/strong>, <strong>experience<\/strong> e <strong>qualifications<\/strong> across different manufacturers and areas of activity, including:<\/p>\n<ul>\n<li><strong>IT support and IT fleet management<\/strong><\/li>\n<li><strong>Installation and management of computer networks and enterprise Wi-Fi<\/strong><\/li>\n<li><strong>Professional IT services for businesses<\/strong><\/li>\n<li><strong>Cyber security and operational best practices<\/strong><\/li>\n<\/ul>\n<p>Over time, we have been developing projects in the areas of <strong>support<\/strong>, <strong>infrastructure<\/strong>, <strong>networks<\/strong> e <strong>IT operations<\/strong>, with a focus on stability, scalability and efficient response.<\/p>\n<hr \/>\n<h2 id=\"s-beneficios-praticos-para-a-operacao-o-que-muda-no-\">Practical benefits for the operation (what changes on a day-to-day basis)<\/h2>\n<p>With IT Unlimited, Ares Capital now has a results-driven approach:<\/p>\n<h3>\u2705 Fewer interruptions<\/h3>\n<p>Monitoring and alarms help to detect deviations and incidents more quickly.<\/p>\n<h3>\u2705 More productivity<\/h3>\n<p>Remote support and resolution processes reduce downtime for users and teams.<\/p>\n<h3>\u2705 Control and visibility<\/h3>\n<p>Regular reporting makes it possible to monitor the state of the IT environment and support decision-making.<\/p>\n<h3>\u2705 Growth with structure<\/h3>\n<p>A well-maintained IT infrastructure facilitates expansion, new integrations, and service evolution.<\/p>\n<\/div>\n<style>\na {<br \/>    text-decoration: none;<br \/>    color: #464feb;<br \/>}<br \/>tr th, tr td {<br \/>    border: 1px solid #e6e6e6;<br \/>}<br \/>tr th {<br \/>    background-color: #f5f5f5;<br \/>}<br \/><\/style>\n<div>\n<h2 id=\"s-faq-perguntas-frequentes\">FAQ \u2014 Frequently Asked Questions<\/h2>\n<h3>What is DataRoad\u2019s IT Unlimited service?<\/h3>\n<p>It is a service provided by <strong>monthly IT support<\/strong> which combines <strong>monitoring<\/strong>, <strong>remote support<\/strong>, alarm management and reporting to ensure the company\u2019s systems continue to operate stably and predictably.<\/p>\n<h3>Does IT Unlimited include support for corporate networks and Wi-Fi?<\/h3>\n<p>Yes. The service may cover <strong>wired\/wireless network<\/strong>, connectivity, access points and troubleshooting performance and availability issues, in accordance with the defined scope.<\/p>\n<h3>Is there regular reporting and monitoring?<\/h3>\n<p>Yes. DataRoad includes <strong>reporting<\/strong> and monitoring the IT environment, with a focus on a proactive approach.<\/p>\n<h3>For what sort of businesses does this make the most sense?<\/h3>\n<p>For companies that value <strong>business continuity<\/strong>, <strong>quick reply<\/strong>, <strong>expected cost<\/strong> and a specialist team providing ongoing IT support.<\/p>\n<hr \/>\n<h2 id=\"s-quer-zero-preocupacoes-com-informatica-fale-connos\">Want \u201czero worries\u201d about IT? Get in touch with us<\/h2>\n<p>If your company needs <strong>monthly IT support<\/strong>, <strong>IT outsourcing<\/strong>, <strong>network management<\/strong>, <strong>monitoring<\/strong> With a team ready to ensure your operations are always up and running, DataRoad has the right solution for you.<\/p>\n<p>\u27a1\ufe0f <strong>Request a quote from IT Unlimited<\/strong><br \/>\n\u27a1\ufe0f <strong>Book a technical assessment<\/strong><br \/>\n\u27a1\ufe0f <strong>Speak to a DataRoad expert<\/strong><\/p>\n<\/div>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/www.dataroad-it.com\/en\/it-services-for-businesses-in-lisbon\/\">Find out more about our IT Unlimited service here<br \/>\nManaged IT services for businesses<\/a><\/span><br \/>\n<a href=\"https:\/\/www.dataroad-it.com\/en\/it-services-for-businesses-in-lisbon\/\"><span style=\"color: #000000;\">IT services and IT maintenance for businesses<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.dataroad-it.com\/en\/it-services-for-businesses-in-lisbon\/\"><br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4690 aligncenter\" src=\"https:\/\/www.dataroad-it.com\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad.png\" alt=\"DataRoad \u2014 IT services and support for businesses\" width=\"400\" height=\"205\" srcset=\"https:\/\/www.dataroad-it.com\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad.png 588w, https:\/\/www.dataroad-it.com\/wp-content\/uploads\/2019\/02\/servicos-it-dataroad-300x154.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p class=\"dr-service-cta\"><strong>Do you need reliable IT support?<\/strong> DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. <a href=\"https:\/\/www.dataroad-it.com\/en\/it-services-company-2\/\">Find out about our IT support services<\/a>.<\/p>\n<div class=\"dr-cta\"><a href=\"https:\/\/www.dataroad-it.com\/en\/wireless-network-installation\/\"><span class=\"dr-t\">Do you need reliable business Wi-Fi?<\/span><span class=\"dr-s\">Coverage study, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.<\/span><span class=\"dr-b\">See service<\/span><\/a><\/div>\n<p><!-- dr-sobre-bloco --><\/p>\n<h2>DataRoad \u2014 ongoing IT support for businesses<\/h2>\n<p>A <strong>DataRoad<\/strong> is a Portuguese company specialising in <strong>managed IT services (MSP)<\/strong>, headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, \u00c9vora, Set\u00fabal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime \u2014 hotels, clinics, embassies, universities, multinationals and demanding SMEs \u2014 with a certified technical team, continuous monitoring and 24\/7 support.<\/p>\n<p>DataRoad ensures the <strong>ongoing IT support<\/strong> of companies via the service <strong>IT Unlimited<\/strong>: unlimited support at a fixed cost, both remote and on-site, with 24\/7 monitoring, alerts and proactive interventions. The aim is simple \u2014 to prevent problems from even bringing operations to a standstill.<\/p>\n<h2>DataRoad Services<\/h2>\n<ul>\n<li><strong>IT Unlimited \u2014 round-the-clock IT support<\/strong>: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.<\/li>\n<li><strong>Computer networks and structured cabling<\/strong>: network design, installation and certification; Layer 3 switching and PoE.<\/li>\n<li><strong>Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7)<\/strong>: coverage study, cloud management and isolated visitor networks.<\/li>\n<li><strong>Cybersecurity and corporate firewalls<\/strong>: perimeter protection, traffic control and threat mitigation.<\/li>\n<li><strong>Servers, backups and disaster recovery<\/strong>: servers, NAS devices and centralised backups.<\/li>\n<li><strong>CCTV video surveillance<\/strong>: video surveillance systems with continuous recording.<\/li>\n<li><strong>Monitoring, alarm systems and reporting<\/strong>: real-time monitoring, automatic alerts and proactive interventions.<\/li>\n<li><strong>IT consultancy and project management<\/strong>: relocation of premises, new facilities and modernisation of infrastructure.<\/li>\n<li><strong>Cross-platform support<\/strong>: Windows and Apple environments, with comprehensive management of the IT infrastructure.<\/li>\n<\/ul>\n<div class=\"dr-contacto\">\n<p class=\"dr-t\">Get in touch with DataRoad<\/p>\n<p class=\"dr-d\">Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We\u2019ll assess your situation and provide you with a no-obligation quote.<\/p>\n<div class=\"dr-vias\"><a href=\"tel:+351211459950\"><span class=\"dr-l\">Telephone<\/span><span class=\"dr-v\">351 211 459 950<\/span><span class=\"dr-n\">call to the national landline network<\/span><\/a><a href=\"mailto:sales@dataroad.pt\"><span class=\"dr-l\">Email<\/span><span class=\"dr-v\">sales@dataroad.pt<\/span><span class=\"dr-n\">Please send us your order<\/span><\/a><\/div>\n<p class=\"dr-acao\"><a href=\"https:\/\/www.dataroad-it.com\/en\/it-services-company\/\">Contact DataRoad \u00bb<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ongoing IT support for Ares Capital through DataRoad\u2019s IT Unlimited contract. Find out what the service includes.<\/p>","protected":false},"author":1,"featured_media":5389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[72],"tags":[95,81],"class_list":["post-5379","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-it-unlimited-servicos-informatica","tag-assistencia-informatica-servicos-informatica-lisboa","tag-assistencia-informatica-e-redes-informatica","post_format-post-format-gallery"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"A Ares Capital escolheu o IT Unlimited da DataRoad: assist\u00eancia inform\u00e1tica local, remota e telef\u00f3nica permanente, com resposta garantida por SLA.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, 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